2299bd Privacy Policy

1. Who We Are

2299bd is an online casino and sports betting platform serving the Bangladesh market. We are committed to protecting the privacy and personal data of every registered player and site visitor. When this Policy refers to "personal data", it means any information that can directly or indirectly identify you as an individual — including your name, date of birth, contact details, financial information, device identifiers, and gameplay history.

For all privacy-related enquiries, you may contact our Data Protection team at: [email protected]. Please include "Privacy Request" in the subject line of your message so your enquiry is routed correctly.

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you may provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, nationality.
• Contact data: Mobile phone number, email address, residential address (city, district, division).
• Identity verification documents: National Identity Card (NID), passport, or driving licence issued by the Government of Bangladesh, along with any supporting proof-of-address documents requested during enhanced due diligence.
• Financial data: bKash wallet number, Nagad number, Rocket number, Upay number, bank account details (account name, account number, bank branch) as required to process transactions.
• Communications data: Messages sent to our customer support team via email, live chat, or any other support channel.

2.2 Data Collected Automatically

When you visit or use the 2299bd platform, certain technical data is collected automatically by our servers and analytics systems:

• Device and access data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: Pages viewed, features accessed, games played, session duration, click patterns, and in-platform search queries.
• Transaction data: Deposit amounts, withdrawal requests, bonus claims, wagering activity, game round results, and account balance history.
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers (see Section 7 for full cookie details).

2.3 Data from Third Parties

2299bd may receive supplementary data about you from trusted third-party partners, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank) confirming transaction status and identity verification outcomes.
• KYC and fraud-prevention service providers that cross-reference your submitted identity documents against authorised databases.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) who may log game-level session data as part of their platform integration.

3. How We Use Your Data

2299bd processes personal data only for specific, legitimate purposes. The table below summarises our primary processing activities and the legal basis for each:

Purpose	Legal Basis
Creating and managing your player account	Contract performance
Processing deposits and withdrawals	Contract performance
KYC identity verification and age check (21+)	Legal obligation
Anti-money-laundering (AML) monitoring	Legal obligation
Fraud detection and platform security	Legitimate interest
Responsible gaming monitoring and intervention	Legitimate interest / Legal obligation
Customer support and dispute resolution	Contract performance
Sending account notifications and security alerts	Contract performance
Sending promotional communications (with consent)	Consent
Platform analytics and service improvement	Legitimate interest

We do not use automated profiling to make decisions that produce significant legal effects on your account without human review. Where automated systems flag an account for potential fraud or Terms breach, a member of the 2299bd compliance team reviews the flag before any action is taken.

4. Sharing Your Data

2299bd does not sell your personal data to any third party. We share data only in the following limited circumstances and always subject to strict confidentiality obligations:

4.1 Service Providers

We engage carefully vetted third-party service providers who process data on our behalf solely to deliver the 2299bd platform. These include payment processors, KYC verification providers, cloud infrastructure providers, and game content suppliers. All such providers are contractually bound to handle your data in accordance with this Policy and applicable data protection standards.

4.2 Legal and Regulatory Disclosure

2299bd may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or a legitimate statutory request. In such cases, we disclose only the minimum data necessary to satisfy the request and, where permitted, will notify affected players.

4.3 Business Transfers

In the event that 2299bd undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. We will notify you via your registered email address and provide you with an opportunity to withdraw consent before your data is transferred to an entity operating under a materially different privacy policy.

4.4 Aggregate and Anonymised Data

2299bd may share aggregated, anonymised, and non-personally-identifiable statistical data with analytics partners, industry research bodies, or publishing partners. This data cannot be used to identify any individual player and is not subject to the protections in this Policy.

5. Data Retention

2299bd retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following permanent account closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the final message in each support conversation.
• Marketing preferences: Retained until you withdraw consent or request deletion, subject to any overriding legal obligation.
• Technical/log data: Retained for up to twelve (12) months on a rolling basis for security and fraud monitoring purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with industry-standard data destruction procedures.

6. Data Security

2299bd implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields, including financial information and identity document copies, using AES-256 encryption at rest.
• Access controls: Personal data is accessible only to authorised 2299bd personnel and service providers on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Intrusion detection and monitoring: Our platform is continuously monitored for anomalous activity, brute-force attempts, and other security threats.
• Regular security audits: 2299bd conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities.

7. Cookies and Tracking Technologies

The 2299bd platform uses cookies and similar tracking technologies to operate the site, remember your preferences, and understand how players interact with our content. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Preference cookies: Store your language and display preferences so you do not need to re-enter them on each visit.
• Analytics cookies: Help us understand aggregate usage patterns — which pages are visited most, where users drop off, and how the platform can be improved. These cookies collect anonymised data only.

2299bd does not use advertising cookies, retargeting cookies, or any third-party cross-site tracking cookies. You may manage or delete cookies via your browser settings at any time. Note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly.

8. Your Rights

Subject to applicable law and the verification of your identity, you have the following rights in relation to the personal data 2299bd holds about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us directly.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including direct marketing.

To exercise any of the above rights, please contact us at [email protected] with "Privacy Request" in the subject line. We will respond within thirty (30) calendar days of receiving a valid, verified request. We may request proof of identity before processing your request to prevent unauthorised access to your data.

9. Children and Minors

The 2299bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data belonging to persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and, where appropriate, report the incident to the relevant authorities. If you believe a minor has accessed the 2299bd platform, please contact us at [email protected] without delay.

10. Third-Party Links

The 2299bd platform does not contain links to third-party websites. All navigation remains within the 2299bd platform. However, game content integrated into the platform is provided by licensed third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming). These providers operate under their own privacy and data processing agreements. 2299bd ensures that all game content providers engaged by the platform are bound by contractual data protection obligations consistent with this Policy.

11. Changes to This Policy

2299bd reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes significantly affect your rights or how we process your data, notify you via your registered email address or a prominent in-platform notice. Your continued use of the 2299bd platform following publication of any revised Policy constitutes your acceptance of the updated terms.

We recommend reviewing this Policy periodically to stay informed about how 2299bd handles your personal data. Archived versions of prior policies are available on request by contacting our support team.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way 2299bd processes your personal data, please reach out to our Data Protection team using the contact details below. All contact information is provided as plain text only.

Email: [email protected]
Subject line: Privacy Request
Response time: Within 30 calendar days of receipt of a verified request
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)